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| QUESTION: How do I report a problem to the Public Works Department? |
| ANSWER: You can call directly at (909) 799-4410 or click here to email your report. |
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| QUESTION: Who do I call for an after hours water, sewer, or street emergency? |
| ANSWER: For after hours water, sewer or street emergencies, please call (909) 799-2800 and listen to the prompts.
For these emergencies during business hours, please call (909) 799-4410. |
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| QUESTION: Where can I find information on the Barton Road Median Landscaping? |
| ANSWER: Many residents and visitors to Loma Linda comment on the beautiful landscaping along the Barton Road median. Many request information on the landscaping and the plants that where used. We are happy to announce that free booklets are available at our City Hall providing details on the project. |
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| QUESTION: I have called three times and still the repair of my street light, tree trim, sidewalk repair has not been done. Why the delay? Have I been forgotten? |
| ANSWER: No, you have not been
forgotten. Each time you call it is noted on the original request and brought to
the attention of the Street Superintendent for schedule
review. |
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| QUESTION: Why can't I leave my used oil containers at the City Yard? |
| ANSWER: The City is equipped to handle used oil only, it costs the City more money to recycle your used oil containers than for you to dispose of them in your own waste container. Anything the City can do to save money with your valuable tax dollars we will do. |
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| QUESTION: What is the limit on how many gallons of oil I can deposit daily? |
| ANSWER: We allow a deposit of 5 gallons per day, anything over that you would then be considered a business and businesses are not allowed to dump at the City. Private businesses are required by law to follow used oil guidelines for handling of used oil. |
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| QUESTION: Whenever I call the City Yard, no one ever seems to be there to answer my call. What are the attendent hours? |
| ANSWER: One Office Specialist works at the City Yard handling all calls and communication to other departments. If you reach the voicemail during office hours, please leave a voicemail and your call will be returned promptly. Office hours at the City Yard are 6am to 4:30pm, Monday through Thursday. |
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| QUESTION: My water is off and I wasn't given any notice. What's going on? |
| ANSWER: There is an emergency water service repair and to take the time to notify residents would cause more of a delay in your water being turned back on. The City saves time and money by repairing the water leak immediately. |
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| QUESTION: The Landscape Maintenance District (LMD) areas are not being kept up and the areas are drying up. I pay extra taxes for this, but I'm not getting my money's worth. Can I stop paying the fees and do the work myself? |
| ANSWER: No, the LMD was established by the voters who live in each LMD district and participation can only be removed by the voters in each district. |
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| QUESTION: If I have a meter leak and it is determined that it is the City's problem, do I have to pay for the used water from the leak? |
| ANSWER: Please call our Finance Department and they can explain this in further detail, call 909-799-2845. |
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| QUESTION: When can I place my trash, green waste and recycling carts out on collection days? |
| ANSWER: The carts shall be placed at its designated location no earlier than two hours before collection (collection begins at 6:00am) or sundown prior to the date of collection.
The carts shall be removed no later than 7:00pm the day of your collection or two hours after the carts are emptied, whichever is later. |
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| QUESTION: Do I have to put out my recycling bins if they are not full? |
| ANSWER: No. In fact, it is more efficient that you wait until they are full. |
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| QUESTION: Are there exemptions available if I can't bring my containers to the curb? |
| ANSWER: Yes. If you're physically unable to take your garbage and recycling containers to the curb, you are eligible for backyard service at no extra charge. So if you're paying someone to take your containers out, you're paying too much! For details, call Burrtec Waste Industries at (888) 928-7783. |
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| QUESTION: What should I do if someone other than the recycling company take my recycling cart? |
| ANSWER: Get a description of the person and/or the make/model of the vehicle and call the County of San Bernardino Sheriff at (909) 824-0680. |
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| QUESTION: Where should I store my garbage, green waste and recycling carts? |
| ANSWER: Per Loma Linda Municipal Code 8.12.100 - Each refuse container shall be kept in or placed in such a manner as not to be visible from the public street. |
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| QUESTION: What is my collection schedule during the holidays? |
| ANSWER: Burrtec Waste Industries observes six major holidays. When any of these holidays is observed on a weekday, collection for the remainder of the week will be delayed by one day:
- New Year's Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas.
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| QUESTION: The wheel fell off my garbage cart. What do I do? |
| ANSWER: Call Burrtec Waste Industries at (888) 928-7783. They'll replace or repair broken carts at no charge. |
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| QUESTION: Can I save money by getting a smaller garbage container? |
| ANSWER: When you recycle, you have less waste to throw away, so you may be able to switch to a smaller garbage cart to save money. The City offers two sizes of trash carts, 68 gallons and 96 gallons. The bi-monthly charge for the 68 gallon carts are $34.81 and the bi-monthly charge for the 96 gallon carts are $37.34. Be sure to choose the right container for your garbage needs - a $27.69 container exchange fee is assessed if you change the size of the container after an account has been open for 30 days. Charges will be assessed for overflowing garbage, garbage set out beyond your service level, or allowing garbage to accumulate on your property. |
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| QUESTION: What do I do with syringes and hypodermic needles? |
| ANSWER: They cannot be recycled or thrown in the garbage and must be disposed of properly. Please call Burrtec Waste Industries at (888) 928-7783 for proper disposal instructions. |
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| QUESTION: Why should business recycle? |
| ANSWER: Recycling offers possible reductions in waste disposal costs.
Recycling enhances a business’s image and goodwill for being environmentally responsible.
Recycling also helps to promote employee teamwork
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| QUESTION: If it is only one streetlight, one pothole, or one tree trimming, why can't the public works crew just go out and repair it today? Why do I have to wait? |
| ANSWER: The Street Superintendent schedules streetlight, pothole, and tree trim maintenance. He reviews each request and schedules the work for each day. |
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| QUESTION: How do I keep my landscaping up and also save water? |
| ANSWER: Read the PDF below and find out how! |
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