Answer: You can sign up several different ways, you can go to lomalindafire.com and fill out the online application,
or you can email LLFD@lomalinda-ca.gov or call 909-799-2852. A bill will be sent to your registered address once you sign up
or you will have the option of paying online.
Answer: Yes, payment from either of these entities is accepted for any services provided by the City of Loma Linda Fire Department. You will be
responsible for any unpaid balance. You may want to consider subscription if you have Medi-Cal or MSI as these services typically only cover
a portion of fees charged, however, that decision is entirely up to you because this is a voluntary program.
Answer: Yes, but you will only be covered for Emergency Medical Services occurring while you are within Loma Linda City Limits. It will not cover you or your
family members or guests when you are at home outside the City of Loma Linda.
Answer: Insurance coverage varies. You should check with your employer or insurance company. If you enroll in “Fire Medical”, subscription provides coverage for any charges
denied by your insurance company, any deductibles that have not been met, any co-pays that may apply, etc. Anyone who lives at your address is covered anywhere within
Loma Linda City limits. Guests, visitors, at your home are covered should they require Emergency Medical Services while at your home. Just as we would do for you!
Answer: Yes you will be charged for Emergency Medical Services provided by the Loma Linda Fire Department if you are not enrolled in the "Fire medical" program. It is recommended to enroll in the "Fire Medical" program to mitigate fees associated with
Emergency Medical Services rendered by the Loma Linda Fire Department.
Answer: No, Loma Linda Fire Department does not provide transportation from an emergency incident; you will receive a separate bill for
services from a private ambulance company associated with the medical emergency.
Answer: Yes, we will always bill the patient’s insurance company. This subscription program is NOT an insurance program. It simply guarantees that you won’t be responsible for any charges not
covered by your insurance company. It protects you from any out of pocket expenses related to Emergency medical Services provided by the City of Loma Linda Fire Department.
Answer: The program is address driven. Paramedics note the address of the emergency as well as the mailing address for every patient. Both addresses are checked against the database.
There is no need to list the residents living at your address by name in order for them to be covered.
Answer: Coverage applies to any address enrolled in the program, whether it is a private home or a business. As a business owner you can cover your employees for any 9-1-1 Emergency Medical Service that may occur on your property.
As with any medical emergency, the individual’s insurance company will be billed, but any unpaid balance will be written off, leaving them with no out-of-pocket expenses for Emergency Medical Services provided by City of Loma Linda
Fire Department at that address.
Answer: Although we strive for perfection, occasionally something slips through. As a member of “Fire Medical”, if you ever receive a bill showing a
balance owed and you are a paid “Fire Medical” member and enrolled prior to the call for Emergency Medical Service, simply call Fire Department Headquarters at 909-799-2852.
We can quickly correct the problem by checking the data base to verify current paid subscription. We will notify the billing company of any mistakes and have the problem
corrected with one phone call.
Answer: When an insurance company receives a claim from a service provider, they generate a document for the insured individual called an “Explanation of Benefits” or “EOB.” This document provides the insured
individual with relevant information about the claim that was received. The document also shows what charges were allowed (or covered) which charges were not allowed any deductibles or co-pays, etc.
Any remaining balance that the patient is responsible for is also indicated. An EOB is not a bill or an invoice. It will indicate “This is not a bill” somewhere on the document. It is strictly informational.
Sometimes an EOB is confused with a bill or invoice. If you are a member, even though the EOB shows that you are responsible for some of the charges, you will not receive a bill from the City of Loma Linda.
That is the amount that will be written off by the City.
Answer: Whether or not you are a member, you will always receive the same high level of emergency treatment and transportation. We will bill the insurance company for members and non-members alike.
Insurance coverage varies significantly. As a non-member, should your insurance company deny any portion of the claim or determine that you are still responsible for your annual deductible or a co-pay,
you will be responsible for any remaining balance. Depending on the type and level of insurance coverage you carry, there may or may not be a balance due after your insurance company has submitted its payment.
For specifics regarding your coverage, you should speak with your employer or insurance company.
Answer: No. This program only covers charges for Emergency Medical Services. Loma Linda Fire Department does not routinely charge for responses to fires or other non-medical emergencies. The Fire Department does pursue cost
recovery in cases of arson or other illegal situations.